Finnish-speaking Customer Service Experience Specialist Henkel

We are looking for a Finnish-speaking Customer Service Experience Specialist to join Henkel´s office in Stockholm. This is an exciting permanent position through direct recruitment, offering the opportunity to become part of Henkel´s dynamic and international team.

About the Role

In this role, you will support Henkel´s Finnish B2B customers within the industrial segment, ensuring smooth order handling, on-time deliveries, and outstanding service. You´ll join a friendly, collaborative team of eight colleagues who share a passion for great customer experience, teamwork, and continuous improvement.

This is an excellent opportunity for someone who thrives in a dynamic, international environment and enjoys building relationships while solving problems efficiently.

Key Responsibilities

• Handle customer inquiries via email and phone (mainly email).
• Manage orders and deliveries to ensure high customer satisfaction.
• Monitor and follow KPIs for response time and case resolution.
• Maintain accurate records in SAP and Salesforce.
• Provide excellent service and support to Finnish-speaking customers.

What we´re Looking For

• Fluent in Finnish (spoken and written).
• Fluent in English (Henkel´s internal language).
• Swedish or other Nordic languages are a plus.
• Strong communication and problem-solving skills.
• A team player with a positive attitude and flexibility.
• Comfortable working in a fast-changing environment.
• Experience with customer service, SAP, or Salesforce is an advantage — but not required. The right attitude and willingness to learn matter most!

Why Join Henkel?

Henkel is a global leader in innovation and sustainability, offering trusted brands and technologies across industrial and consumer sectors. Joining Henkel means being part of a company that values teamwork, growth, and long-term career development.
You´ll be part of a supportive environment where you can learn, grow, and make a real impact.

What Henkel Offers

• 25 vacation days per year
• Collective agreement and strong employee benefits
• Wellness allowance (3,000 SEK/year)
• Flexible SmartWork policy (60% office / 40% remote)
• 37.5-hour work week
• Pension and insurance benefits
• Employee stock purchase program
• Possibility to work up to 30 days per year from abroad (e.g. Finland)
• Modern office in central Stockholm

Interested?
If you are a positive, service-minded team player who speaks Finnish and wants to grow within a global company, we would love to hear from you!
Please apply by submitting your CV in English.